Privacy Policy

Effective Date / Last Updated: June 16, 2026

Introduction

Electra Gate Solutions (“Electra Gate Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at electragatesolutions.com (the “Site”), how we use and share that information, the choices available to you, and the rights you may have under California law.

We are an insured electric gate and garage door service company based in Woodcrest, Riverside, California, serving customers throughout the Inland Empire. By accessing or using our Site, contacting us through our forms, or otherwise providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Site or submit information to us.

If you have questions about this Policy at any time, you can reach us using the details in the “Contact Us” section below.

Information We Collect

We collect information in a few different ways: information you provide directly to us, information collected automatically when you use our Site, and information generated by the security and analytics tools we use.

Information You Provide Through Contact Forms

When you fill out a contact or service-request form on our Site, we use Contact Form 7 to receive and process your submission. The information you may provide includes:

Your name
Your phone number
Your email address
Your service address (the property where you want gate or garage door work performed)
The content of your message, including details about the service you are requesting

You provide this information voluntarily so that we can respond to your inquiry, prepare an estimate, schedule service, and communicate with you about your request.

Information Collected Automatically (Cookies and Analytics)

When you visit our Site, certain information is collected automatically through cookies, log files, and similar technologies. This may include:

Your IP address and general geographic location
Your browser type and version
Your device type and operating system
The pages you view and links you click on our Site
The dates and times of your visits
The website or source that referred you to our Site

We use cookies and analytics tools, such as Google Analytics and Microsoft Clarity, to understand how visitors use our Site, to measure traffic, and to improve our content and services. For more detail about the cookies we use and how to manage them, please see our Cookie Policy.

Information Collected by Google reCAPTCHA

To help protect our forms from spam and abuse, we use Google reCAPTCHA. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis to distinguish humans from automated bots. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Analytics and Session Recording

We use Google Analytics to measure traffic and understand how visitors use our Site, including which pages are viewed, how visitors arrive, and how our content performs over time.

We also partner with Microsoft Clarity to understand how visitors use and interact with our Site through behavioral analytics, including behavioral metrics, heatmaps, and session replay (session recording). Clarity uses cookies and similar technologies to collect usage data such as the pages you visit, your clicks, mouse movements, scrolling, and general device, browser, and approximate location information. Session recordings are automatically masked so that sensitive information you type is not captured. We use this information to diagnose issues, improve our Site, and deliver a better experience.

This data is processed by Microsoft as described in the Microsoft Privacy Statement, available at https://privacy.microsoft.com/privacystatement.

How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

Respond to your inquiries and provide customer service
Prepare and deliver estimates and quotes for gate and garage door services
Schedule, perform, and follow up on service appointments
Communicate with you by phone, email, or text message about your request or account
Send you appointment reminders, service updates, and, where you have consented, promotional messages
Process payments and maintain records of transactions
Operate, maintain, secure, and improve our Site
Detect, prevent, and address fraud, spam, abuse, and security issues
Comply with applicable laws and respond to lawful requests

We do not use automated decision-making that produces legal or similarly significant effects about you.

When you provide your phone number and opt in to text messaging on our forms, you consent to receive SMS/text messages from Electra Gate Solutions. These messages may include appointment confirmations and reminders, service updates, follow-ups, quote and estimate information, and, where applicable, promotional offers.

Please note the following terms regarding our text messaging program:

Consent is not a condition of purchase. You are not required to agree to receive text messages in order to buy any goods or services from us. Your consent to receive marketing text messages is optional.
Message frequency varies. The number of messages you receive will depend on your interactions with us and the nature of your request.
Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to messages you send or receive. Please check with your carrier for details about your plan.
Opt out at any time. You can cancel SMS messages at any time by replying STOP to any message you receive from us. After you send “STOP,” we may send you one final message confirming that you have been unsubscribed.
Get help. Reply HELP to any message for assistance, or contact us directly at (951) 903-5514 or contact@electragatesolutions.com.
Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

We will not share your mobile opt-in information or phone number with third parties for their own marketing purposes. Your consent to text messaging and your mobile information are used solely to deliver the messages described above and to operate our service.

We value your trust and do not sell your personal information. We share your information only in the limited circumstances described below:

Service providers. We share information with trusted third-party vendors who perform services on our behalf, such as hosting and website maintenance providers, analytics providers (such as Google Analytics and Microsoft Clarity), security and anti-spam providers (for example, Google reCAPTCHA), text-messaging and communication platforms, and payment processors. These providers are permitted to use your information only as necessary to provide services to us.
Legal and safety reasons. We may disclose information when we believe in good faith that disclosure is required to comply with a law, regulation, legal process, or governmental request; to enforce our Terms of Use; or to protect the rights, property, or safety of Electra Gate Solutions, our customers, or others.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not sell or share your personal information for cross-context behavioral advertising, and we have not done so in the preceding twelve (12) months.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to securely delete, destroy, or de-identify it.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), provides you with certain rights regarding your personal information. Subject to applicable exceptions, these rights include:

Right to Know the categories and specific pieces of personal information we have collected, the sources, the purpose, and the third parties with whom we share it.
Right to Delete personal information we have collected from you, subject to certain legal exceptions.
Right to Correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing. As stated above, we do not sell or share your personal information, so there is no need to opt out. We honor this commitment regardless.
Right to Limit Use of Sensitive Personal Information to specified purposes, where applicable.
Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us by email at contact@electragatesolutions.com or by phone at (951) 903-5514. We will need to verify your identity before fulfilling your request. You may also use an authorized agent to submit a request on your behalf, subject to verification.

Children’s Privacy

Our Site and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us, and we will take reasonable steps to delete that information.

Third-Party Links

Our Site may contain links to third-party websites, products, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective Date / Last Updated” date at the top of this Policy. Your continued use of the Site after any changes become effective constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Electra Gate Solutions Washington Street, Woodcrest, Riverside, CA 92504 Phone: (951) 903-5514 Email: contact@electragatesolutions.com Website: electragatesolutions.com